Use Zoho Desk from Claude
Add the Zoho Desk connection to a Space that runs Claude, then use it from every channel in that Space.
ConnectorZoho Desk
Zoho Desk integration for Claude and Codex
Create a Zoho Desk connection, then control which Spaces can use its approved tools and data without pasting credentials into prompts or threads.
CategorySales & CRM
Use Zoho Desk from Codex
Add the Zoho Desk connection to a Space that runs Codex, then use it from every channel in that Space.
Use Zoho Desk from Sidekick
Connect your own OpenClaw to Sidekick while type.com provides the conversations, permissions, connections, skills, and automations.
Sales & CRM
What the Zoho Desk connector can do
Zoho Desk is a helpdesk platform that support teams use to track tickets, automate workflows, and understand customer interactions. With a Zoho Desk connection in type.com, a support Space can ask Claude to open a ticket from a reported issue, look up a contact's details, or check how many agents are available, all inside the same thread as the conversation.
One connection, many Spaces
Connect Zoho Desk once, then decide which Spaces can use it in threads, skills, automations, and coding work.
What teams do with Zoho Desk in type.com
Open a ticket from a reported issue
Turn a bug or complaint raised in a thread into a Zoho Desk ticket with the right department and requester filled in automatically.
Create a Zoho Desk ticket for the billing issue this customer just described, assigned to the Billing department.
Look up a customer before replying
Pull a contact's existing record before writing a response, so the reply reflects their account history instead of guesswork.
Get the Zoho Desk contact record for jane@acme.com before I draft a reply.
Check agent coverage before escalating
Confirm how many agents are active before deciding whether an issue needs to be escalated or can wait for the queue.
Get the current Zoho Desk agent count for confirmed agents only.
Representative actions
- Create Ticket
Opens a new Zoho Desk ticket with a subject, description, department, and requester, returning its ID and URL.
- Get Agent
Fetches a Zoho Desk agent's full details once you have their agent ID.
- Get Agents Count
Returns the total number of agents, optionally filtered by status or confirmation.
- Get Contact
Retrieves a Zoho Desk contact's details, optionally including related accounts or owner information.
- Get Contacts By IDs
Fetches several Zoho Desk contacts at once by passing a list of their IDs.
Connection
API and auth details
Zoho Desk APIs use RESTful principles for helpdesk workflows including tickets, contacts, accounts, agents, departments, tasks, modules, preferences, webhooks, pagination, OAuth tokens, org IDs, and API-credit usage.
- Source
- type.com catalog metadata
- Auth schemes
- OAuth
- Official site
- https://www.zoho.com/desk/
FAQ
Questions people ask before connecting Zoho Desk
Can Claude create Zoho Desk tickets from a thread?
Yes. Once a Zoho Desk connection is shared with a Space, you can ask the agent to open tickets, look up contacts, or check agent counts, and teammates see the same thread.
How does type.com authenticate with Zoho Desk?
Zoho Desk uses OAuth, so an admin signs in once while creating the connection, then picks which Spaces can use it.
Can Zoho Desk checks run automatically?
Yes. A recurring check, such as a daily count of confirmed agents, can be set up as a type.com automation.
Is this the same as a Zoho Desk MCP server?
Not exactly. type.com uses connectors and connections to give selected Spaces access to approved app tools and data. Some connectors use hosted MCP, while others use OAuth, API keys, service accounts, or custom APIs.
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